Find answers to common questions about our services
CADENCE (Clinical Advocacy & Decisive Empowerment, Navigating Care & Expertise) is a patient advocacy and healthcare navigation service. We help patients understand their diagnoses, navigate complex medical systems, and advocate for their health with clarity and confidence.
Our services are designed for anyone seeking clarity about their health conditions, those who feel unheard by their current providers, patients with complex or chronic conditions, and anyone who wants a medical professional in their corner to help navigate the healthcare system.
No. We work alongside your existing healthcare team. We provide diagnostic clarification, second opinions, and advocacy support, but we do not prescribe medications, perform procedures, or replace your treating physicians. Our role is to empower you with knowledge and support.
We offer several tiers of service: Diagnostic Review (comprehensive medical record analysis), Advocacy Launch Session (1-on-1 consultation), and Deep Dive Consultation (in-depth case analysis with ongoing support). Visit our Services page for detailed descriptions.
Our pricing varies based on the complexity and depth of service needed. We offer transparent pricing on our Pricing page, with options ranging from single consultations to comprehensive membership plans. Contact us for a personalized quote.
Currently, our services are not covered by insurance as we provide advocacy and consultation services rather than medical treatment. We are a private consulting service and do not bill insurance directly. However, we provide documentation that may be submitted for out-of-network reimbursement. HSA/FSA funds are typically accepted.
We accept all major credit cards, debit cards, and HSA/FSA cards through our secure payment processor.
No cancellation fees. You can cancel any service or membership at any time, and you'll retain access through the end of your paid period.
Due to the significant professional time invested from the moment you engage us, we have a limited refund policy. Please review our full Terms of Service and Refund Policy before purchasing. We're happy to discuss any concerns before you commit.
Membership plans include ongoing access to our nurse practitioners, priority scheduling, discounted services, regular check-ins, and personalized health advocacy support. Different tiers offer varying levels of access and benefits.
Strategy calls are focused consultations where we review your progress, address concerns, and plan your next steps. Call frequency and duration vary by tier.
Yes, you can cancel your membership at any time. Cancellation takes effect at the end of your current billing period. You'll retain access through the end of your paid period. No cancellation fees. Please refer to our Terms of Service for complete details.
Yes! You can change your membership tier at any time. Upgrades take effect immediately (with billing prorated), while downgrades apply at your next billing cycle.
À la carte services are additional offerings available to all clients. Members receive discounts (20-40% depending on tier) on services like follow-up calls, medical script writing, and provider coordination.
Navigator is our entry-level plan with essential support. Partner includes more frequent consultations and priority access. Advocate is our premium tier with comprehensive support, unlimited messaging, and dedicated case management. Visit our Membership page for full comparisons.
Start by completing our Health Intake Form in the Patient Portal. This helps us understand your situation before your first consultation. Then, schedule a Discovery Call or purchase a service package to begin working with our team.
Gather your relevant medical records, test results, medication lists, and a list of questions or concerns. The more information you provide, the more comprehensive our analysis can be.
Consultation length varies by service type. Advocacy Launch Sessions are typically 60-90 minutes. Deep Dive Consultations involve multiple sessions over several weeks. We'll discuss timing expectations when you book.
Currently, all our consultations are conducted virtually via secure video conferencing. This allows us to serve clients nationwide while maintaining the personal connection essential to effective advocacy.
Absolutely. We are fully HIPAA compliant and use encrypted, secure systems to protect your health information. Your privacy is our priority, and we never share your information without your explicit consent.
Only the CADENCE team members directly involved in your care will access your records. We maintain strict confidentiality protocols and limit access to only those who need it to serve you.
Our AI assistant is available 24/7 to answer your questions. Click the “Chat with us” button in the bottom right corner of any page to get instant answers.
For complex or specific questions about your case, we recommend scheduling a Discovery Call with our team.
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